Return & Exchange Policy (Web Orders):

Our goal is to ensure that you are completely satisfied with your purchase. Please inspect your order immediately upon receipt and contact Spectrum Educational Supplies customer service department if:

1. There is noticeable damage to the product.
2. The product shipped to you has been sent in error.

Returns are accepted within 30 days of purchase, provided the returned product is unused and in original saleable condition.

If you have received the shipment and a product is damaged, we recommend that you inspect the package before you sign for it and if there is obvious damage from shipping, we recommend you refuse the shipment.

If product was ordered by the customer in error: 
1. The customer is responsible for shipping charges on the return.
2. A 15% restocking fee will be charged if applicable.

All returns must be authorized by our customer service department (1-800-660-0600), which will provide a Return Authorization Number. Please (1) include our invoice number (2) indicate our Return Authorization Number on the outside of the package being returned, and (3) indicate reason(s) for returning the goods.

The same credit card used to make the purchase will be credited with the refund. The credit will be made within 7-10 business days of us receiving and verifying the returned merchandise.

Unless the product is defective, no refunds or exchanges on pens, markers, cut goods, videos/DVDs, computer software (if opened), airbrushes, compressors, presentation cases, portfolios, projectors and certain other items and special order items.

Shipping charges are non-refundable. We will gladly refund your original shipping cost if you are returning an item because of an error on our part, or we have determined that the product is defective or damaged.